Cancellation & Refund Policy
Chauffeur Drive vehicles –
For Economy/Executive cars:a ) Cancellation made more than 3 hours before the duty reporting time: Nil.
b) Cancellation within 3 hours before dispatch or no show once the car has left garage: Half day (4hr/40kms).
For Luxury, Royale, Vans and Coaches:a) Cancellation made more than 48 hours before the duty reporting time: Nil.
b) Cancellation charges up to 48 hours before dispatch or no show once the car has left our garage: Full Day (8hr/80kms).
For Self Drive Bookings –a) Zero cancellation fee if the booking is cancelled before 24 hours.
b) If booking is cancelled within 24 hours, 30% of the total fare will be charged.
c) In case of No show, 50% of the total fare will be charged.
Refund Policy:Refund will be made within 8 working hours or next business day after cancellation upon payment as per the cancellation policy.
You can cancel your booking through website, app or support team. Cancellation charges will be applicable as per cancellation policy which is as follows:-i. Cancellation made more than 24 hours before the booking start time, no cancellation charge will be applicable.
ii. Cancellation made less than 24 hours before the booking’s start time/ No show: 50% of the base fare or 1 day Rental or 12 hour rent (whichever is higher) will be charged as cancellation fees.
Notwithstanding this, Giriraj Tours & Travels. may at its sole discretion agree to a refund of the payment after deducting relevant charges and such relevant charges are to be solely decided by Giriraj Tours & Travels.